16 ACD/UCD
UCD Overflow Station Forward
An enhancement allows UCD calls reaching the Overflow Station to call
forward to another station:
1. Lift the handset or press the ON/OFF button (SPEAKER button on IP
Phone).
2. Press the FWD button or dial [640].
3. Dial the desired code:
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
4. Dial the 3- or 4-digit destination number where calls are to be
forwarded (Station, Voice Mail, UCD group, Hunt group). A
confirmation tone will sound.
5. Replace the handset or press the ON/OFF button (SPEAKER button
on IP Phone).
To remove call forwarding:
1. Lift the handset or press the ON/OFF button (SPEAKER button on IP
Phone).
2. Press the FWD button. A confirmation tone will sound and the FWD
LED will extinguish.