Station User Guide i
Contents
Digital Telephone Features ...........................................................vi
About This User Guide ....................................................................1
911 Alert................................................................................................2
Account Codes ...................................................................................3
Using Account Codes...............................................................3
Verified Account Codes...........................................................3
Account Codes - Traveling COS (Verified) ........................4
ACD/UCD..............................................................................................5
ACD Call Factor...........................................................................5
ACD Call Qualifier ......................................................................5
ACD Help ......................................................................................6
ACD Member Status .................................................................7
ACD Overflow Available/Unavailable.................................8
ACD Login/Logout ....................................................................8
ACD Supervisor Display...........................................................9
ACD Supervisor Login/Logout..............................................10
Supervisor Monitor with Barge-In .......................................11
Supervisor One-Touch Record..............................................12
ACD/UCD Available/Unavailable .........................................13
ACD Calls In Queue Status Display......................................14
ACD/UCD Wrapup End............................................................15
UCD Calls In Queue Display ...................................................15
UCD Overflow Station Forward............................................16
Alternate Dial Plan ............................................................................17
Answering Machine Emulation ....................................................18
Notification Methods ...............................................................18
Attendant Features...........................................................................19
Attendant Clear Alarm.............................................................19
Attendant CO Line External (Off-Net) Forward...............19
Attendant Custom Message..................................................20
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