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11.0 Service
This unit has very sophisticated circuitry and should only be serviced by a fully
trained technician.
No user serviceable parts inside
Refer servicing to a qualified technician
11.1 Worldwide Service
Service may be obtained from your local authorised service centre. To obtain
service, simply present your sales receipt as proof of purchase along with the
defective unit to an authorised service centre. They will handle the necessary
paperwork and repair. Remember to transport your unit in the original factory
packaging.
1. When sending a Livedrive to an authorised service centre for service,
please write a detailed description of the fault and list any other equipment
used in conjunction with the faulty product. Send the fault description with
the faulty product, do not send it separately.
2. Ensure safe transportation of your unit to the authorised service centre.
Ship it in the original factory packaging if possible.
3. Do not ship the unit in any kind of rack. Ignoring this warning may result in
extensive damage to the unit and the equipment rack. Accessories are not
needed. Do not send the instruction manual, cables or any other
hardware.
4. Before returning your faulty product for repair, please remember to get a
return authorisation number from the dealer whom you purchased
your product from. Failure to do so could delay the repair of your product.
11.2 Warranty Registration
Please take time to fill out the warranty registration form at the back of this manual
and return it to Void Acoustics.
11.3 Environmental
WEEE Mark
If you want to dispose of this product, do not mix with general household waste.
There are separate collection systems for used electronic products in accordance
with legislation under the WEEE Directive (Directive 2002/96/EC) and is effective
only within the European Union.
This product is RoHS compliant
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