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12.0 Warranty
LIMITED WARRANTY
THE WARRANTY
For a period of three (3) years from the date of delivery to the original purchaser (as
shown on the original invoice or sales receipt), Void Acoustics (hereinafter "Void")
warrants to the ORIGINAL OWNER of each new Livedrive (provided it was
purchased at an Authorised Void Dealer) that it is free of defects in materials and
workmanship and that each product will meet or exceed all factory published
specifications for each respective model. Void agrees to repair or replace (at its
discretion) all defective parts at no charge for labour or materials; subject to following
provisions:
WARRANTY VIOLATIONS
Void shall take no responsibility for repair or replacement as specified under this
warranty, if the damaged product has been subject to misuse, accident, neglect or
failure to comply with normal maintenance procedures; or if the serial number has
been defaced, altered or removed. Nor will Void accept responsibility for, or resulting
from, improper alterations or unauthorised parts or repairs. This warranty does not
cover any damage to speakers or any other consequential damage resulting from
breach of any written or implied warranty.
VOID WARRANTY PROVISIONS
Void will remedy any defect, regardless of the reason for failure (except as excluded)
by repair, or replacement. Void will remedy the defect and ship the product within a
reasonable time after receipt of the defective product at an Void Authorised Service
Centre.
TO OBTAIN WARRANTY SERVICE
In the event that a Void product requires service, the Owner must contact Void or an
Authorised Void Service Centre to receive an R.A.N. (Return Authorisation Number)
and instructions on how to return the product to the Void Authorised Service Centre,
or to the factory. Void (or its Authorised Service Centre) will initiate corrective repairs
upon receipt of the returned product. Please save the original carton and all the
packing materials in case shipping is required. All products being returned to the
factory or service centre for repairs must be shipped prepaid.
If the repairs made by Void or the Void Authorised Service Centre are not
satisfactory, the Owner is instructed to give written notice to Void. If the defect or
malfunction remains after a reasonable amount of attempts by Void to remedy the
defect or malfunction, the Owner shall then have the option to elect either a refund or
replacement of said Void product free of charge. The refund shall be an amount
equal to but not greater than the actual purchase price, not including any taxes,
interest, insurance, closing costs and other finance charges (minus reasonable
depreciation on the product). If a refund is necessary, the Owner must make the
defective or malfunctioning product available to Void free and clear of all liens or
other restrictions.
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