VS Pareto - Fault Diagnosis and Support; Fault Code Reference; Customer Service Contact

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5.3 Fault codes
A fault number is shown at the display
Fault code Meaning Remedy / description
E-01 Loss of position Perform a reset
E-16 Button error Incorrect combination of buttons pressed
on handswitch, button combination is not
supported
E-59 Collision protection The desk’s collision protection has been
Channel 1 triggered
Check travel path,
Remove obstacles
E-60 Collision protection The desk’s collision protection has been
Channel 2 triggered
Check travel path,
Remove obstacles
Caution! During the warranty period, the drive elements may only
be replaced by the VS Customer Service (VS-KD).
Wichtig! If you have any further questions, please consult your
responsible expert VS consultant or the appropriate VS branch.
5.4 Troubleshooting customer / VS Customer Service
Caution! The drive elements may only be replaced by the VS Cus-
tomer Service (VS-KD)!
When contacting the VS Customer Service, please have the model number
and serial number of the desk ready. You can find these on a nameplate
located on the underside of the desk top [Figure 4].
Serial No.Model No.
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