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Appendix
Problem Suggestion
The battery does not
charge in the handset
or the handset battery
does not accept
charge.
• Make sure the handset is placed in the telephone base or charger correctly. The CHARGE
light on the telephone base or charger should be on.
• Remove the battery from the handset and then re-install it in the handset. Put the handset
back to the telephone base or charger and charge for 16 hours.
• If the cordless handset is in the charger or in the telephone base but the CHARGE light is not
on, see The CHARGE light is off in this section.
• It may be necessary to purchase a new battery. Please see the Battery section of this user’s
manual (page 38).
• The telephone might be malfunctioning. Please see the Warranty section of this user’s manual
(page 51) for further instruction.
The CHARGE light is
off.
• Clean the charging contacts on the cordless handset(s) and telephone base each month using
a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cords are plugged in correctly and
securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the cordless handset and telephone base to reset.
• The telephone might be malfunctioning. Please see the Warranty section of this user’s manual
(page 51) for further instruction.
Troubleshooting
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