30
Troubleshooting
Problem Possible Reason Solution
Screen displays with no
sound.
Volume is turned
down.
Adjust the volume control.
Headphones are
connected.
Unplug headphones from
headphone jack.
Screen turns on, then
immediately off.
Battery power is low. Replace the battery.
No picture (or incorrect
picture) on screen, and
pressing the Power
button has no effect.
Program needs to
be reset.
Disconnect all power supplies
(batteries and adaptor), then
reconnect all power supplies.
No screen display after
pressing Power button.
Battery power is low. Replace the battery.
Incomplete battery
installation.
Make sure to install all batteries in
the battery compartment.
No AC adaptor
power.
Securely connect the AC adaptor or
car adaptor to both the InnoTab
®
3S
and the power source.
The cartridge icon
does not appear on
desktop.
Poor cartridge
connection.
Remove the cartridge, clean it if
necessary, and then re-insert it
into the InnoTab
®
3S.
The cartridge is not
compatible.
Check the cartridge label or
cartridge user's manual to
make sure it is compatible to
InnoTab
®
3S.
USB connection
window does not pop
up after connecting to
computer.
Poor USB cable
connection.
Securely connect the USB cable to
InnoTab
®
3S and the computer.
Connection is
running through
USB hub.
Connect the InnoTab
®
3S directly
to the computer, without using a
hub.
Clock time is not
accurate or
InnoTab
®
3S requests
to set up time when
turning on InnoTab
®
3S.
Backup battery
power low or
backup battery
is not installed
correctly.
Replace backup battery and make
sure the backup battery is installed
correctly (for backup battery
replacement instructions, please
see Backup Battery Replacement
section on page 29).
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