WACOM CINTIQ - Troubleshooting Pen and USB Issues; USB Device and Pen Functionality Problems

Contents
Index
Contents Index
53
53
A device plugged into the
Cintiq USB port does not
function.
• Test the USB device by plugging it in to another USB port.
• If the USB device still does not function properly, contact the
manufacturer for that particular device.
The pen works only in mouse
mode, and does not draw or
write with pressure sensitivity.
The driver software for the tablet portion of the Cintiq was not installed
or did not load properly.
• Make sure the driver software is installed and functioning.
• Make sure the U
SE WINDOWS INK checkbox on the CALIBRATE tab is
unchecked.
• Reinstall the driver software if needed, using the correct driver from
the Wacom website.
The pen does not draw or
write with pressure sensitivity.
• Some applications require that you turn on the pressure capabilities
within the application or selected tool before the pen will respond
as a pressure-sensitive tool. Verify that your application supports
pressure sensitivity.
• Make sure the U
SE WINDOWS INK checkbox on the CALIBRATE tab is
unchecked.
Clicking is difficult. Open the Control Panel and go to the P
EN tab. Try using a lighter TIP
F
EEL.
The pen selects everything or
will not stop drawing.
Open the Control Panel and go to the P
EN tab. Move the TIP FEEL slider
toward F
IRM, or select CUSTOMIZE... and increase the CLICK THRESHOLD
setting. If this does not help, see Testing controls and input tools
.
Double-clicking is difficult. • Be sure you are quickly tapping the screen twice in the same place.
Wacom recommends using the side switch to double-click.
• Open the Control Panel and go to the P
EN tab. Try increasing the TIP
D
OUBLE CLICK DISTANCE or using a lighter TIP FEEL.
• Set an ExpressKey to D
OUBLE CLICK.
• Try setting your system to launch programs with a single click. See
Clicking
.