80 EN WM 100 TD
WM 67841c 03/2015
9 Alarms and error messages
9.2 Faults in the therapy device
Fault Cause Remedy
No running noise, no
information on the display.
No power supply.
Check that the power supply cable is
connected properly. Check the function
of the socket.
SD card defective.
Remove the SD card (see 5.11.3, p. 60),
disconnect the device from the power
supply and switch it on again.
If the device can be switched on:
Replace SD card.
If the error persists: Contact your
authorized dealer.
It is not possible to start therapy
with a breath.
The therapy device does not
switch off after approx. 5
seconds when the mask is
removed.
The autoSTART-STOP function is
not active.
Activate the autoSTART-STOP function
(see 6.1, p. 62).
The autoSTART-STOP function
can be impaired by accessories
with a high level of resistance.
Contact your authorized dealer.
The softSTART cannot be
switched on.
The softSTART function is locked.
Ask the physician whether the function
can be enabled.
The therapy device does not
reach the lower pressure limit.
Air filter is dirty.
Clean the air filter. If necessary: Replace
filter (see "7 Hygienic preparation",
page 66).
Respiratory mask not tight.
Adjust the headband until the mask fits
tightly.
If necessary, replace the defective
mask.
The therapy does not start. The
display shows the message
Transferring...Please wait!
The prisma2CLOUD module is
transferring data.
Wait until the data transfer is complete
or disconnect the prisma2CLOUD
module from the therapy device and
contact the authorized dealer.
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