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Find instructions for functional testing and performance verification in the Calibration section in this
manual.
This manual applies only to this device. For servicing of any other product, see the service manual for the
specific device.
Service work not described in this manual must be performed by qualified service
personnel at the factory or at an authorized Welch Allyn service center.
Technical support services
If you have a problem with the device that you cannot resolve, call the Welch Allyn Technical Support
Center nearest you for assistance. A representative will assist you in troubleshooting the problem and will
make every effort to solve the problem over the phone, potentially avoiding an unnecessary return.
Technical support is available 9am-5pm EST.
Welch Allyn offers the following technical support services:
• Telephone support
• Replacement service parts
• Product service
For information on any of these services, go to this site: http://www.welchallyn.com/en/service-
support.html.
Warranty Service
Welch Allyn will warranty the weight scale to be free of defects in material and workmanship and to
perform in accordance with manufacturer specifications for the period of one year from the date of retail
purchase.
The warranty period shall start on the date of purchase. The date of purchase is:
1. The invoiced ship date if the device was purchased directly from Welch Allyn
2. The date specified during product registration
3. The date of purchase of the product from a Welch Allyn authorized distributor as documented
from a receipt from said distributor
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