WhisperKool Phantom 3500 User Manual

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Phantom Series
TROUBLESHOOTING GUIDE
Unit has ice forming on the evaporator
Possible cause Solution
Evaporator coil is dirty Clean the coil with a vacuum. If coil is very dirty, use a spray bottle
with a small amount of liquid dish detergent or coil cleaner. Spray coil,
let set for ve minutes, then ush with fresh water.
There is something blocking the supply and/or return air Remove blockage
The evaporator fan is not turning on Call a service tech to troubleshoot
The unit has not gone through an Anti-Frost Cycle yet Check the coil for surface ice. Melt with blow drier until coil is warm to
the touch. Soak up water with a towel.
The unit continues to ice Observe ice formation pattern. If only part way up the coil face, unit
could be low on refrigerant. If all the way up, the coil may be dirty or
airow is blocked.
Unit does not run/power up
Possible cause Solution
Unit is not plugged in Make sure the unit is plugged into an outlet
Power switch not on Turn unit on by pressing the power button on the control
Line voltage is incorrect rating for unit Check line voltage to make sure there is 110V-120V
Bottle at setpoint Lower setpoint
Thermostat not calling for cooling Lower setpoint
Faulty thermostat or wiring Call Customer Service at 1-800-343-9463
Cellar temperature is too warm
Possible cause Solution
The temperature of the room to which the unit
exhausts exceeds 110°F
Intake temperature needs to drop below 110°F
The unit is undersized for the cellar Order correct size unit
There is something blocking the supply and/or return air on
evaporator or condenser side of the unit
Remove airow obstruction
Unit is mounted too low in the cellar Relocate unit so the distance from the ceiling and top of the unit or
cold air supply duct is no more than 18”
One or more of the fans is not turning on Call Customer Service at 1-800-343-9463
Compressor is not turning on Call Customer Service at 1-800-343-9463
Compressor keeps cycling on overload Make sure all fans are working and there is no airow obstruction
Poor seal around door Make sure there are no air gaps around the door. If door seal is
damaged, replace it.
Setpoint too high Lower the setpoint
Evaporator coil is frosted or iced up Observe ice formation pattern. If only part way up the coil face, unit could
be low on refrigerant. If so, call Customer Service at 1-800-343-9463.
System runs constantly
Possible cause Solution
Leaky door seal or poorly insulated cellar Fix leaky door seal and insulate cellar in accordance with this manual

WhisperKool Phantom 3500 Specifications

General

Brand	WhisperKool
Model	Phantom 3500
Category	Air Conditioner
Language	English