Wissner-Bosserhoff Latera - Troubleshooting; Common Errors and Solutions

Product: Latera
Version: 01
44/57
Troubleshooting
Error/Fault
Cause
Solution
The bed cannot be adjusted with
the position buttons
GO button was not pressed
Press the GO button.
Function disabled on supervisor
panel
Enable disabled function.
Drive motors have no power,
Defective battery
Check the mains connection.
Notify the service department.
Plug inserted incorrectly
Insert the mains plug correctly.
Faulty power source.
Notify the service department.
Faulty control element
Notify the service department.
Faulty mattress platform height/tilt
adjustment
There is an object on the under-
carriage cover
Remove the object.
Function disabled on supervisor
panel
Enable disabled function.
Drive motors have no power,
Defective battery
Check the mains connection.
Notify the service department.
Plug inserted incorrectly
Insert the mains plug correctly.
Faulty power source
Notify the service department.
Faulty control element
Notify the service department.
Backrest cannot be lowered from
the upright position
There is an object under the back-
rest or in the drive mechanism
Remove the object.
Locking handle is defective
Notify the service department.
The siderails cannot be adjusted
The siderail lock is dirty
Clean the locking mechanism.
Locking handle is defective
Notify the service department.
Faulty brakes
The brakes are blocked by dirt
Clean the brake system.
The brake mechanism is defective
Notify the service department.
The head and foot boards cannot
be inserted
The head or foot board is in the
wrong position
Position the head or foot board cor-
rectly.
Defective mechanism
Notify the service department.
Danger
Risk of mortal injury due to electric shock!
 If a fault occurs, have the electric motor, power box or other electrical parts repai-
red by qualified personnel exclusively.
 Do not open the protective covers of the electric motor or the power box.