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Troubleshooting (cont.)
Keypad or Push Button Not Working
The push button uses the telephone line voltage to energize the phone. Check your
telephone line connection on the phone and do a telephone line diagnostic by pressing the
TALK
/ END
key on the keypad (be sure you either have a 9V battery connected to the phone or the
external power connected to the phone to energize the keypad). Also be sure the push button
is plugged into PBA on the circuit board.
Have a Good Telephone Line but Phone Says “Telephone Line Failure”
Wurtec supplies a 12VAC isolation transformer with the phone. This transformer should be
used with the phone. If you are getting a power source directly from the controller, it can
create a ground loop with the telephone line and cause the phone to malfunction. External
building power is only needed if you are line sharing the phone or if you are going to take
advantage of the maintenance announcements (page 14). If you ARE line sharing, use the
supplied transformer. If you are NOT line sharing, simply disconnect the external power and
be sure you have at least 24VDC on your telephone line and the phone should work properly.
Phone Does Not Respond to Touch Tone When Calling Remotely
Using a land line telephone, the S3 Communicator should respond to touch tones with no
problems. If you are having a problem, check to be sure the phone you are using to call into
the S3 Communicator is not set on “pulse” dialing. If you are having trouble programming
remotely with a cellular phone it could just be because of the cellular phone reception or the
nature of the phone itself. Some cellular phones work ne, some don’t work at all. If you are
having trouble with a cellular phone, the only options are to use a land line phone or to be on
site and program the phone using the onboard keypad.
Phone Connects to Emergency Operator but There is Only Momentary
Communication
When an operator picks up the phone, there WILL be a momentary instance where the
person inside the elevator will hear the operator then contact will be cut o, unless immediate
two-way conversation is enabled. What is happening is the operator at that point is getting
the automated message of the phone and contact has been temporarily disabled. Once the
operator presses
1
to accept the call, any Site ID message will be played, then two-way
conversation will be re-established.
S3 Communicator Does Not Hang Up After Conversation Ends
This most commonly happens if the S3 Communicator is on a “Ring - Down” line. On most
ring-down systems a “wink” signal is not sent to the phone to hang the phone up. If this is
the case you have the following options: You can have the operator press
VOL UP
then
0
before they hang up. You can also change the talk time to a lesser time so the phone stays
online for less time. The operator will receive a message 15 seconds before the allotted talk
time to press
1
to continue the call. Each time
1
is pressed to continue, the talk time is
reloaded.
Troubleshooting (cont.)
Call into the Phone Remotely but the Phone Doesn’t Say Anything
This typically happens when a phone is set up for line sharing and the unit number
programmed into the phone is not set to 1. When line sharing, each phone must have a
dierent unit number. Your rst phone should be set up as unit 1, the next phone as unit 2,
and so on. If for some reason unit one becomes unhooked or is not detected, the others
on the line will pick up but not play anything. The phone will sit and wait on the line until the
unit number is pressed. There can be up to 8 phones on a line so it can be any unit number
between 2 and 8. If the incorrect unit number is pressed the phone will hang up and you will
have to try again.
Note: The S3 Communicator requires an analog telephone line. A digital line must be run
through an analog port and must have at least 24VDC on the telephone line to work properly.
Phoe Says “Call in Progress” When Initiating a Call
This typically happens when the telephone line run to the phone is unshielded or the shielding
is ungrounded. The phone is sensitive to voltage induced on the telephone line and can cause
the phone to believe it is stuck o hook. Use shielded twisted pair cable for the telephone line
and ensure the shielding is grounded at the source of the telephone line or in the controller.
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