Troubleshooting
150 Xerox
®
ColorQube 8580/8880 Color Printer
User Guide
Paper Misfeeds
Probable Causes Solutions
The paper is not correctly positioned in the
tray.
• Remove the misfed sheet and reposition the remaining paper
properly in the tray.
• Adjust the paper guides to fit the paper size.
The paper tray is too full. Remove some of the paper. Do not load paper past the fill line.
The paper guides are not correctly adjusted
to the paper size.
Adjust the paper guides in the tray to match the size of the paper.
The tray contains warped or wrinkled paper.
Remove the paper, smooth it out, and reload it. If it still misfeeds,
do not use that paper.
The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper.
Using paper of the wrong size, thickness, or
type.
Use only Xerox approved paper.
The label sheet is facing the wrong way in the
tray or labels have been removed from the
sheet.
• Load label sheets according to the instructions from the
manufacturer.
• Print only on one side of the sheet of labels.
• Use full sheet labels only.
• Load labels face down in Tray 1.
• Load labels face up in any 525-sheet paper tray.
Envelopes are loaded incorrectly in the paper
tray.
Load the envelopes in the paper tray short-edge feed with the flaps
closed.
The printer feed rollers are dirty. With a clean, soft cloth, clean the feed rollers.
See also:
Supported Paper on page 46
Printing on Special Paper on page 59
Cleaning the Feed Rollers on page 107
Paper Jam Message Stays On
Probable Causes Solutions
Some paper remains jammed in the printer. Recheck the media path and make sure that you have removed all
of the jammed paper.
One of the printer doors is open. Check the doors on the printer. Close any door that is open.
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