DocuMate 515 Scanner User’s Guide 81
Maintenance
Error Light Troubleshooting Codes
The status light indicates the current state of the scanner. Descriptions of
the most common patterns are listed below. Contact Xerox Technical
Support if you experience a different blinking pattern.
Normal Operation
• Blinking blue: indicates the scanner is waking up from power
saving and preparing to scan.
•
Steady blue: indicates the scanner is ready to scan.
Error Codes
If your scanner experiences hardware problems, the status light turns to
an amber color and will blink. The number of blinks before a 3-second
pause indicates the type of error code.
In all cases you should turn off the scanner and check the scanner setup.
Verify the ADF cable is plugged in, that the scanner lock is in the
unlocked position, and that the computer and scanner are plugged into a
working electrical outlet.
Error
Code Problem Description Solution
4 The scanner is not
communicating with the
computer.
If the USB cable is plugged into a USB hub, try plugging the USB
cable directly to the back of the computer. If the USB cable is
already plugged to the computer, try another USB port on the
computer. If the problem persists, replace the USB cable. The
maximum length of the USB cable is 6 feet.
5 The lamp in the scanner
body has malfunctioned.
This usually occurs after a paper jam. Turn the scanner off, then
back on again. If the problem persists, turn off the scanner, re-
start the computer, then turn the scanner on.
6 The status light is faulty. Contact Xerox Technical Support.
8 Paper jam. See “Clearing Paper Jams” on page 77.
9 Scanner is locked. Make sure the scanner lock is in the unlocked position before the
scanner’s power is turned on. See the illustration on page 5 for
the location of the lock.
16 The ADF cable is not
plugged into the base of
the scanner.
Turn off the scanner and plug in the ADF cable. If the cable is
already plugged in, it may have come loose. Plug it in securely in
the ADF port, then turn the scanner back on. See the illustration
on page 6 for the location of the ADF port.
All
Other
Codes
An internal part in the
scanner may have
malfunctioned.
Turn off the power to your scanner, then turn it back on. If the
problem persists, re-boot your computer. If the problem still
persists, contact Xerox Technical Support.
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