Xerox DocuMate 6480 - User Manual

Questions and Answers

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Brenda WagnerAug 19, 2025
How to fix Xerox DocuMate 6480 that won't scan?
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  Jonathan GibbsAug 19, 2025
  If your Xerox Scanner isn't scanning, here are a few things to try: * First, check the cable connections to ensure they are securely plugged in. * Then, verify the scanner's power is on. If the status light is off, try a different electrical outlet, avoiding UPS battery backups or power strips. * If there was a paper jam or connection error, restart your computer and power cycle the scanner. * Plug the scanner's USB cable directly into the back of the computer. The USB cable should be 6’ or less. * Finally, ensure that your Xerox[®] DocuMate[®] 6460 / 6480 is selected as the scanner.
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Wendy RossAug 21, 2025
What to do if Xerox DocuMate 6480 Scanner is not connected to the computer?
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  michael43Aug 21, 2025
  If your Xerox Scanner isn't connecting to the computer, ensure the scanner's cables are correctly attached. If it still doesn't connect, reboot the computer. You can also try turning off the power to your scanner, rebooting your computer, and then turning the scanner back on. A loose cable may be the cause of this issue.
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Linda Gates PhDAug 23, 2025
Why Xerox DocuMate 6480 Scanner not working after Windows system restore?
- D
  Diana WileyAug 23, 2025
  If your Xerox Scanner isn't functioning after a system restore on Windows, it's likely that the system restore process corrupted some driver components. Reinstalling your scanner driver should resolve this issue.
J
John PerryAug 26, 2025
How to resolve a paper jam in Xerox DocuMate 6480 Scanner?
- K
  kennethmendezAug 26, 2025
  To resolve a paper jam in your Xerox Scanner, open the ADF cover and carefully remove the jammed page.
T
Tiffany CrawfordAug 28, 2025
Why Xerox Scanner ADF won't feed pages properly?
- D
  daniel03Aug 28, 2025
  If the ADF on your Xerox Scanner isn't feeding pages properly, a dirty or worn roller could be the cause, leading to skewed or multiple page feeds. Cleaning the rollers might help. The separation and/or feed rollers may also need to be replaced.
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jwrightAug 30, 2025
Why Xerox Scanner won’t work after computer idle?
- R
  Rachel BakerAug 30, 2025
  If your Xerox Scanner stops working after your computer has been idle for several hours, it may be due to Windows entering power-saving mode. Simply turn the scanner off and then back on to resolve the problem.
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Ryan FullerSep 1, 2025
What to do if Xerox DocuMate 6480 Scanner installation won't complete or OneTouch doesn't work?
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  Joseph BennettSep 1, 2025
  If the installation of your Xerox Scanner doesn't complete successfully, or the OneTouch options don't work, it's possible that driver programs for another scanner are already installed on your computer. Remove those other drivers and reinstall your Xerox[®] scanner.
C
colegarrisonSep 3, 2025
What to do if Xerox DocuMate 6480 Scanner doesn't reconnect after USB disconnect?
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  Jasmine JosephSep 3, 2025
  If your Xerox Scanner doesn't reconnect after the USB cable is disconnected during a scan, try unplugging the power cable from the scanner and then plugging it back in. If that doesn't work, restart your computer.
E
elizabethbarnettSep 5, 2025
How to prevent Xerox DocuMate 6480 Scanner ADF paper jams?
- A
  Andrew ThomasSep 5, 2025
  Paper jams in the ADF of your Xerox Scanner can occur if paper is fed at an angle. Smooth and straighten the paper before scanning, and adjust the guides to the paper size. Also, excessive dust on the roller can cause feeding issues; try cleaning the roller with a soft cloth dampened with Isopropyl rubbing alcohol.
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Richard NovakSep 7, 2025
Why Xerox DocuMate 6480 Scanner says cover is open?
- S
  Sarah MooreSep 7, 2025
  If your Xerox Scanner indicates that the cover is open, it means the ADF door is not closed all the way. Open the scanner, ensure the paper guides are properly seated and the roller covers are fully closed, then close the ADF again, pushing down on the lid until it locks into place.

Summary

Safety Information

Safety Introduction

Provides general safety instructions for operating the Xerox scanner and its components.

Operational Safety Guidelines

Guidelines for safe scanner operation, including warnings and precautions for usage.

Electrical Safety

Details important electrical safety warnings and precautions for the scanner.

Electrical Supply and Connection

Information on correct electrical supply connection and grounding for the scanner.

Power Disconnection and Emergency

Instructions on safely disconnecting power and emergency power-off procedures.

Scanner Setup and Installation

Unpacking and Initial Setup

Connecting the Power Cord

Step-by-step guide on connecting the scanner to a power source using the provided adapter.

Software Installation Process

Step-by-step guide to installing scanner software from the installation disc.

Hardware Connection and Power On

Instructions for physically connecting the scanner to the computer via USB and powering it on.

Install Visioneer OneTouch

Steps for installing the Visioneer OneTouch software after the driver installation.

Maintenance and Care

Maintenance Safety Precautions

Precautions to ensure safety and prevent scanner damage during maintenance procedures.

Clearing Paper Jams

Steps to follow when a paper jam occurs in the automatic document feeder.

Cleaning Scanner Internals

Procedure for cleaning the internal components of the ADF for optimal performance.

Replacing Separation Roller

Step-by-step guide for replacing the worn separation roller in the scanner.

Replacing Feed Roller

Detailed instructions for replacing the feed roller in the scanner.

Troubleshooting Guide

Scanner Not Scanning

Common causes and solutions when the scanner fails to initiate a scan.

Software Restore and WIA Issues

Scanner Idle and Installation Problems

Drive Space and Paper Jam Issues

ADF Feeding and USB Issues

Error Lights and Codes

Explains scanner status light meanings and common error codes displayed on the LCD.

Troubleshooting Error Codes

Reference table for error codes, problem descriptions, and their corresponding solutions.

Xerox DocuMate 6480 Specifications

General

Media thickness (min)	1.25 mm
Maximum scan area (ADF)	216 x 5994 mm
Minimum scan area (ADF)	51 x 51 mm
Scanning media types supported	Photo paper, Plastic Card
Maximum ISO A-series paper size	A4
Auto Document Feeder (ADF) media weight	75 - 90 g/m²
Scanner type	ADF scanner
Product color	Blue, White
Built-in display	Yes
Auto document feeder (ADF) input capacity	120 sheets
Film scanning	No
Maximum scan size	241 x 5994 mm
Output color depth	24 bit
Output grayscale depth	8 bit
Output monochrome depth	1 bit
ADF scan speed (b/w, A4)	80 ppm
Optical scanning resolution	600 x 600 DPI
Duplex ADF scan speed (b/w, A4)	160 ipm
Sensor type	CCD
Scan drivers	ISIS, TWAIN, WIA
Daily duty cycle (max)	10000 pages
USB version	3.2 Gen 1 (3.1 Gen 1)
Standard interfaces	USB 3.2 Gen 1 (3.1 Gen 1)
Cables included	AC, USB
Minimum RAM	2048 MB
Minimum processor	Intel Pentium IV
Minimum storage drive space	350 MB
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
Sustainability certificates	ENERGY STAR
Power supply type	AC
Harmonized System (HS) code	84716070