Xerox
®
DocuMate
®
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User’s Guide
222
Problem: I am getting an error message that OCR fails every time I try to scan using the OCR features from
One Touch. What is the problem?
Anti-SpyWare software that is set to always run may interfere with the driver functionality. It is recommended that
you temporarily disable or suspend the automatic protection feature during scanning. After scanning is complete
and your file has been saved, turn the auto-protect feature back on. You do not need to close the Anti-SpyWare
software.
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