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Is the required interface set? Verify the status of the interface port in use.
For information about network settings, refer to Xerox
®
PrimeLink
®
B9100/B9110/B9125/B9136 Copier/Printer
System Administrator Guide.
Tray 5 (Bypass)
printing failed.
Is the correct paper loaded in the
tray?
Follow the instructions that appear on the control
panel to load paper of the correct size, then resend the
job to print again.
Unsatisfactory
print quality.
Image defect. Refer to Image Quality Troubleshooting.
Text prints
incorrectly, text is
corrupted.
Non-standard fonts are used for
printing.
Check the application or print driver settings.
The online
indicator lights, but
copies are not
delivered, even
though the online
indicator remains
lit.
Data remains in the printer
memory.
Cancel printing, or purge remaining data.
Cannot open or
close trays.
Did you open a cover or power
off the printer during printing?
Power off the printer without closing or opening a
paper tray. Wait several seconds, then press the power
switch to the on position. Ensure that the printer is
online and ready to receive data, then close or open
the paper tray.
Copies are not
made at the
required size.
Is the document scanning glass
or the document cover dirty?
Clean the document glass or document cover.
Is the document made of highly
transparent material, such as a
transparency?
Place the document on the document glass, then
before you make a copy, place a white sheet of paper
on top of the document.
Is the document in the correct
position?
Load the document correctly.
Is the document loaded
correctly?
Are the document guides in the
correct position?
Properly set the document guides.
Is the document folded or bent? Straighten and properly reload the document.
Is the document a non-standard
size?
Enter the document size at the control panel.
Xerox
®
PrimeLink
®
B9100/B9110/B9125/B9136 Copier/Printer User Guide 211
Troubleshooting
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