SSYYMMPPTTOOMMSS YYEESS//NNOO CCAAUUSSEE AANNDD AACCTTIIOONN
Action If you are unable to verify the password, set the
password to OOffff, then reset the password.
Refer to Local Disk/Mailbox in the Xerox
®
PrimeLink
®
B9100/B9110/B9125/B9136 Copier/Printer System
Administrator Guide.
Scanner unable to scan data
due to TWAIN transmission
error
If No, go to the next symptom.
Yes Cause The scan driver is not installed.
Action Install the scan driver.
Operation halts during
scanning
Yes Cause Is the file size too large?
Action Reduce the resolution, or choose a compressed output
file format, then rescan.
UNABLE TO SEND THE SCANNED DOCUMENT OVER THE NETWORK (FTP/SMB)
SSYYMMPPTTOOMMSS YYEESS//NNOO CCAAUUSSEE AANNDD AACCTTIIOONN
Unable to forward scanned
documents over the network.
Yes Cause Is the server information entered correctly in the printer?
Action Verify that you have entered the server information
correctly in the printer.
If the problem is not solved, go to the next Cause and
Action.
Cause Is the save location information entered correctly in the
printer?
Action Verify that the save location information is entered
correctly in the printer.
If the problem is not solved, go to the next Cause and
Action.
Cause When using SMB, is the Shared Name entered correctly in
the printer?
Action Verify that the Shared Name is entered correctly in the
printer.
If the problem is not solved, go to the next Cause and
Action.
Cause When using SMB (UNC Format), is the save location
information entered correctly in the printer?
Action Verify that the save location information is entered
correctly in the printer.
232
Xerox
®
PrimeLink
®
B9100/B9110/B9125/B9136 Copier/Printer User Guide
Troubleshooting