8 Troubleshooting........................................................................................................8-1
General Troubleshooting...................................................................................................................................8-1
Printer Does Not Power On.................................................................................................................8-1
Printer Resets or Powers Off Frequently.........................................................................................8-2
Printer Does Not Print...........................................................................................................................8-2
Printing Takes Too Long.......................................................................................................................8-3
Document Prints from Wrong Tray..................................................................................................8-4
Automatic 2-Sided Printing Problems............................................................................................8-4
Printer is Making Unusual Noises.....................................................................................................8-5
Paper Tray Will Not Close....................................................................................................................8-5
Condensation Has Formed Inside the Printer.............................................................................8-5
Paper Jams..............................................................................................................................................................8-6
Locating Paper Jams.............................................................................................................................8-6
Minimizing Paper Jams........................................................................................................................8-6
Clearing Paper Jams..............................................................................................................................8-7
Clearing Paper Jams from the Bypass Tray.....................................................................8-7
Clearing Paper Jams from the Tray 1 Area.....................................................................8-9
Clearing Paper Jams from the Trays 2–5 Areas..........................................................8-11
Clearing Paper Jams from the Fuser Area....................................................................8-13
Clearing Paper Jams from the Finisher..........................................................................8-14
Clearing Paper Jams from the Mailbox.........................................................................8-14
Troubleshooting Paper Jams...........................................................................................................8-15
Multiple Sheets Pulled Together.......................................................................................8-15
Paper Misfeeds........................................................................................................................8-15
Label and Envelope Misfeeds............................................................................................8-16
Paper Jam Message Stays On............................................................................................8-16
Jams During Automatic 2-Sided Printing.....................................................................8-17
Print-Quality Problems.....................................................................................................................................8-17
Controlling Print Quality ...................................................................................................................8-17
Paper and Media..................................................................................................................................8-18
Solving Print-Quality Problems.......................................................................................................8-18
Getting Help........................................................................................................................................................8-22
Viewing Warning Messages on the Control Panel..................................................................8-23
Viewing Current Errors on the Control Panel............................................................................8-23
Using the Integrated Troubleshooting Tools............................................................................8-23
Printing the Error History Report......................................................................................8-23
Online Support Assistant..................................................................................................................8-23
Helpful Information Pages...............................................................................................................8-23
Support Pages.......................................................................................................................................8-23
Printing Support Pages......................................................................................................................8-23
viiXerox
®
VersaaLink
®
B600/B610 Printer
User Guide
Table of Contents
To Next Page
Loading...
Need help?
General