Troubleshooting
200 Xerox
®
WorkCentre
®
3655/3655i Multifunction Printer
User Guide
General Troubleshooting
This section includes:
• Printer Includes Power Switch and Power Button ................................................................................................ 200
• Restarting the Printer ....................................................................................................................................................... 200
• Printer Fails to Power On ................................................................................................................................................. 201
• Printer Resets or Turns Off Frequently ...................................................................................................................... 201
• Document Prints From Wrong Tray ........................................................................................................................... 201
• Automatic 2-Sided Printing Problems ....................................................................................................................... 202
• Paper Tray Fails to Close ................................................................................................................................................. 202
• Printing Takes Too Long.................................................................................................................................................. 202
• Printer Fails to Print ........................................................................................................................................................... 203
• Printer Makes Unusual Noises ...................................................................................................................................... 203
• Condensation Has Formed Inside the Printer ........................................................................................................ 204
• Date and Time Are Incorrect ........................................................................................................................................ 204
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Printer Includes Power Switch and Power Button
This printer has both a power switch and a power button. The power switch on the side of the printer
controls the main power to the printer. The control panel power button controls power to the printer
electronic components. For details, see Turning the Printer On and Off on page 37.
Restarting the Printer
To restart the printer:
1. On the control panel, press Power.
2. Touch Power Down.
Note: After 10 seconds, the touch screen goes dark and the Power Saver button flashes until the
printer has completed powering down.
3. If the printer turns off, to restart the printer, press Power.
4. If the printer does not turn off after two minutes, turn off the power switch on the side of the
printer.
To restart the printer, turn on the power switch.
Note: If restarting the printer does not resolve the problem, see the table in this chapter that best
describes the problem.
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