Xiaomi S20 - Page 11

09
Issue Solution
The robot vacuum cannot
connect to Wi-Fi.
• Check whether the Wi-Fi password is
correct.
• The robot vacuum does not support
the 5 GHz network frequency band,
please connect it to a 2.4 GHz
network.
• Ensure the robot vacuum is in an
area with good Wi-Fi coverage, then
reset its Wi-Fi and reconnect it to the
network.
• There is something wrong with the
Wi-Fi connection. Reset the Wi-Fi and
download the latest version of the Mi
Home/Xiaomi Home app, then try
reconnecting.
Connecting with the Mi Home/Xiaomi Home App
This product works with the Mi Home/Xiaomi Home app*. Use the Mi
Home/Xiaomi Home app to control your device, and to interact with other smart
home devices.
Open the Mi Home/Xiaomi Home app, tap "+" on the upper right, and then follow
the instructions to add your device.
* The app is referred to as Xiaomi Home app in Europe (except for Russia). The name of the app
displayed on your device should be taken as the default.
Reseing the Wi-Fi
Scan the QR code to download and install the app. You
will be directed to the connection setup page if the app
is installed already. Or search for "Mi Home/Xiaomi
Home" in the app store to download and install it.
While the robot vacuum is turned on, press and hold the buons and for 7
seconds. The Wi-Fi is successfully reset when you hear a voice prompt.
Reseing the system
Press and hold the buon for 5 seconds until you hear a "beep", and then
press and hold the buon for 5 seconds again until you hear the voice prompt.
The robot vacuum then restarts, and seings like scheduled cleaning and Wi-Fi
are restored to factory defaults.
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Notes:
• Only 2.4 GHz Wi-Fi networks are supported.
• The version of the app might have been updated, please follow the instructions based on the
current app version.
• When the robot vacuum connects with the Xiaomi Home app successfully, it connects with
the network successfully. You can have a reset of Wi-Fi to disconnect it from the network.