Xiaomi S20 - Troubleshooting; Error Prompt

14
Issue Possible Cause and Solution
The robot vacuum does
not perform scheduled
cleanups.
Make sure the robot vacuum is connected to
the network, otherwise it cannot synchronize
time and perform the scheduled cleanups.
Make sure the robot vacuum is not set to DND
mode. The DND mode will prevent the robot
vacuum from performing scheduled cleanups.
The robot vacuum does
not charge.
Make sure there is enough open space around
the charging dock and its charging contacts are
clean and unblocked.
The ambient temperature is too low (below 0°C)
or too high (above 40°C).
The robot vacuum does
not return to the
charging dock.
Turn off the robot vacuum and then restart it.The robot vacuum
behaves abnormally.
The robot vacuum does
not resume cleanup.
There are too many obstructions around the
charging dock. Place the charging dock in a
more open area.
The robot vacuum is too far away from the
charging dock. Move it closer to the charging
dock and try again.
Make sure the robot vacuum is not set to DND
mode. Under this mode, pressing the dock
buon on the robot vacuum, tapping the dock
buon in the Mi Home/Xiaomi Home app, or
moving the robot vacuum back to the charging
dock will not resume cleanup.
Issue Possible Cause and Solution
The robot vacuum keeps
going offline.
Make sure the robot vacuum is connected to
the network and stays within range of Wi-Fi at
all times.
A foreign object might be caught in the brush,
side brush, or the le/right wheel. Turn off the
robot vacuum and remove any debris if any.
The robot vacuum
makes strange noises
while cleaning.
The robot vacuum no
longer cleans efficiently
or leaves dust behind.
The dust compartment is full. Clean it and try
again.
The filter is blocked. Clean it and try again.
A foreign object has been caught in the brush.
Clean it and try again.
Troubleshooting
Error Prompt Possible Cause and Solution
Make sure the 2-in-1 water tank is securely
installed.
Make sure the 2-in-1
water tank is installed
properly.
Make sure the mop pad holder and mop pad are
securely installed.
Make sure the mop pad
is installed properly.
When the robot vacuum malfunctions, it may issue voice prompts. Please refer to
the information below for timely resolution.