Xtreme TX91 - Obtaining Service

Xtreme Power Conversion Corporaon
TX91 3.8- 10kVA User’s Manual
Page 34
Uninterrupble Power Supply
6 Obtaining Service
If the UPS requires Service:
1. Use the TROUBLESHOOTING secon in this manual to eliminate obvious causes.
2. Verify there are no circuit breakers tripped.
3. Call your dealer for assistance. If you cannot reach your dealer, or if they cannot resolve the problem, call Xtreme
Power Conversion Corp Technical Support at 800.582.4524. Technical support inquiries can also be made at
support@xpcc.com. Please have the following informaon available BEFORE calling the Technical Support
Department:
• Your name and address.
• The serial number of the unit.
• Where and when the unit was purchased.
• All of the model informaon about your UPS.
• Any informaon on the failure, including LED’s that may or may not be illuminated.
• A descripon of the protected equipment, including model numbers if possible.
• A technician will ask you for the above informaon and, if possible, help solve your problem over the
phone. In the event that the unit requires factory service, the technician will issue you a Return Mate-
rial Authorizaon number (RMA).
If you are returning the UPS to Xtreme Power for service, please follow these procedures:
1. Pack the UPS in its original packaging. If the original packaging is no longer available, ask the Technical Sup-
port Technician about obtaining a replacement set of packaging material. It is important to pack the UPS
properly in order to avoid damage in transit. Never use Styrofoam beads for a packing material.
2. Include a leer with your name, address, dayme phone number, RMA number, a copy of your original
sales receipt, and a brief descripon of the problem.
3. Mark the RMA number on the outside of all packages. Xtreme Power cannot accept any package without
the RMA number marked on the outside of the boxes.
4. Return the UPS by insured, prepaid carrier to the address provided by the Technician.
5. Refer to the Warranty statements in this manual for addional details on what is covered.