Yealink SIP-T20P User Manual

User Guide SIP-T20P IP Phone
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When you placed a call on hold, the held party will hear the music.
Note
ACD feature is often used in offices for customer service, such as call center. The ACD
system handles the large volumes of incoming calls from callers who have no need to
talk to a specific person but who require assistance from any of multiple persons at the
earliest opportunity. The ACD feature on the SIP-T20P IP phone allows the ACD system to
distribute calls from large volumes of incoming calls to the registered IP phone users. To
use this feature, you should configure an ACD key in advance.
To configure an ACD key via phone user interface:
1. Press .
2. Select Features->DSS Keys.
3. Select the desired DSS key.
4. Press or to select ACD from the Type field.
5. Press or to select the desired line from the Account ID field.
6. Press to accept the change.
You can also configure an ACD key via web user interface at the path Phone->DSS
Keys.
To use the ACD feature:
1. Press the ACD key when the phone is idle.
The phone LCD screen prompts you the following information:
User ID: the phone number used to log in the queue.
Password: the password used to log in the queue.
All involved parties cannot use encrypted RTP.
1. Type:
◄ ACD ►
1. User ID:
123

Yealink SIP-T20P Specifications

General

Keypad number of keys	31
Speakerphone	Yes
Voice codecs	G.711, G.722, G.723.1, G.726
Mounting	Desk/Wall
Handset type	Wired handset
Product type	IP Phone
Product color	Black
Touchscreen	-
Lines quantity	2 lines
Phonebook capacity	1000 entries
Number of VoIP accounts	2
Bluetooth	No
Security algorithms	HTTPS, SSL/TLS
AC adapter input voltage	100 - 240 V
AC adapter output voltage	5 V
Power consumption (typical)	2.6 W
Operating relative humidity (H-H)	10 - 95 %
Compliance industry standards	IEEE 802.3af
Number of handles included	1 pc(s)

Weight and Dimensions

Depth	200 mm
Width	185 mm
Height	90 mm
Weight	770 g