ZyXEL Communications NWA3000-N Series - Getting more Troubleshooting Help

ZyXEL Communications NWA3000-N Series

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Chapter 21 Troubleshooting

NWA3000-N Series User’s Guide

278

21.7 Getting More Troubleshooting Help

Search for support information for your model at www.zyxel.com for more

troubleshooting suggestions.

Table of Contents

About this User's Guide3
Document Conventions4
Safety Warnings6
Table of Contents7
PART I User's Guide15
Chapter 1 Introduction17
- Overview17
- Applications for the NWA3000-N Series AP18
- Management Mode23
- Ways to Manage the NWA3000-N Series AP24
- Good Habits for Managing the NWA3000-N Series AP25
- Hardware Connections26
- Leds27
- Starting and Stopping the NWA3000-N Series AP29
Chapter 2 The Web Configurator31
- Overview31
- Access32
- The Main Screen33
Chapter 349
Configuration Basics49
- Overview49
- Object-Based Configuration49
- Feature Configuration Overview49
- Objects51
- System52
Chapter 4 Tutorials55
- Sample Network Setup55
- Rogue AP Detection63
  - Rogue AP Containment67
- Load Balancing69
- Dynamic Channel Selection70
Part II: Technical Reference73
Chapter 5 Dashboard75
- Overview75
  - What You Can Do in this Chapter75
- Dashboard76
  - CPU Usage80
  - Memory Usage81
Chapter 6 Monitor83
- Overview83
  - What You Can Do in this Chapter83
- What You Need to Know83
- LAN Status84
  - LAN Status Graph86
- AP List87
  - Station Count of AP89
- Radio List89
  - AP Mode Radio Information91
- Station List93
- Rogue AP94
- Legacy Device Info95
  - Legacy Device Info Add or Edit96
- View Log96
- View AP Log100
Chapter 7 Management Mode103
- Overview103
- About CAPWAP103
- The Management Mode Screen105
Chapter 8 LAN Setting107
- LAN Setting Overview107
  - What You Can Do in this Chapter107
  - What You Need to Know107
- LAN Setting108
  - Add or Edit a DNS Setting110
Chapter 9 Wireless111
- Overview111
  - What You Can Do in this Chapter111
  - What You Need to Know111
- Controller112
- AP Management113
  - Edit AP List115
- MON Mode116
  - Add/Edit Rogue/Friendly List118
- Load Balancing119
  - Disassociating and Delaying Connections120
- Dcs122
- Technical Reference124
Chapter 10 Device HA127
- Overview127
- Device HA General129
- Active-Passive Mode131
  - Edit Monitored Interface134
- Technical Reference135
Chapter 11 User137
- Overview137
  - What You Can Do in this Chapter137
  - What You Need to Know137
- User Summary138
  - Add/Edit User139
- Setting141
  - Edit User Authentication Timeout Settings144
Chapter 12 AP Profile147
- Overview147
  - What You Can Do in this Chapter147
  - What You Need to Know147
- Radio149
  - Add/Edit Radio Profile150
- Ssid154
Chapter 13 MON Profile165
- Overview165
  - What You Can Do in this Chapter165
  - What You Need to Know165
- MON Profile166
  - Add/Edit MON Profile167
- Technical Reference168
Chapter 14 Certificates171
- Overview171
- My Certificates175
- Trusted Certificates185
  - Edit Trusted Certificates187
  - Import Trusted Certificates190
- Technical Reference191
Chapter 15 System193
- Overview193
  - What You Can Do in this Chapter193
- Host Name194
- Date and Time194
  - Pre-Defined NTP Time Servers List197
  - Time Server Synchronization198
- Console Speed199
- WWW Overview200
- Ssh209
- Telnet214
- Ftp215
- Snmp217
- Internal RADIUS Server221
  - Configuring the Internal RADIUS Server222
  - Adding or Editing a Trusted AP Profile224
- Technical Reference225
Chapter 16 Log and Report227
- Overview227
  - What You Can Do in this Chapter227
- Email Daily Report227
- Log Setting229
Chapter 17 File Manager241
- Overview241
  - What You Can Do in this Chapter241
  - What You Need to Know241
- Configuration File243
- Firmware Package248
- Shell Script249
Chapter 18 Diagnostics253
- Overview253
  - What You Can Do in this Chapter253
- Diagnostics253
- Packet Capture254
  - Packet Capture Files256
  - Example of Viewing a Packet Capture File257
- Wireless Frame Capture258
  - Wireless Frame Capture Files261
Chapter 19 Reboot263
- Overview263
  - What You Need to Know263
- Reboot263
Chapter 20 Shutdown265
- Overview265
  - What You Need to Know265
- Shutdown265
Chapter 21 Troubleshooting267
- Overview267
- Power, Hardware Connections, and Leds267
- NWA3000-N Series AP Access and Login268
- Internet Access270
- Wireless AP Troubleshooting272
- Resetting the NWA3000-N Series AP277
- Getting more Troubleshooting Help278
Chapter 22 Product Specifications279
- Wall-Mounting Instructions282
Appendix A Log Descriptions285
Appendix B Importing Certificates305
Appendix C Wireless Lans319
- Preamble Type323
Appendix D Open Software Announcements333
Appendix E Legal Information373
- Zyxel Limited Warranty376
Index379

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