NWA/WAC/WAX Series User’s Guide
243
CHAPTER 20
Diagnostics
20.1 Overview
Use the diagnostics screen for troubleshooting.
20.1.1 What You Can Do in this Chapter
• The Diagnostics screen (Section 20.2 on page 243) generates a file containing the Zyxel Device’s
configuration and diagnostic information if you need to provide it to customer support during
troubleshooting.
• The Remote Capture screen (Section 20.3 on page 244) enables remote packet captures on wired or
wireless interfaces through an external packet analyzer.
20.2 Diagnostics
This screen provides an easy way for you to generate a file containing the Zyxel Device’s configuration
and diagnostic information. You may need to generate this file and send it to customer support during
troubleshooting. All categories of settings and shell script files stored on the Zyxel Device will be included
in the diagnostic file.
Click Maintenance > Diagnostics> Diagnostics to open the Diagnostics screen. Click Collect Now to
have the Zyxel Device create a new diagnostic file.
Figure 149 Maintenance > Diagnostics> Diagnostics
The Debug Information Center screen then displays showing whether the collection is in progress, was
successful, or has failed. When the data collection is done, click Download to save the most recent
diagnostic file to a computer.
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