Chapter 19 Troubleshooting
WX Series User’s Guide
165
5 If the problem continues, contact the vendor.
19.2 Device Access Problems
I do not know the IP address of the WX Device.
1 The default LAN IP address is 192.168.1.2.
2 If your router assigns an IP address to the WX Device, you can find your new IP address on the Gateway
Detail screen using the MPro Mesh app (See Section 4.5.1 on page 63 for more information) or log into
your router’s Web Configurator.
3 If this does not work, you have to reset the device to its factory defaults. See Section 19.5 on page 167.
I forgot the admin password.
1 See the cover page for the default login names and associated passwords.
2 If those do not work, you have to reset the device to its factory defaults. See Section 19.5 on page 167.
I cannot access the Web Configurator screen.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.2. See Chapter 3 on page 30 for more details.
• If you changed the IP address (See Section 8.2 on page 130), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I do
not know the IP address of the WX Device.
• Make sure your computer has an IP address in the same subnet as the WX Device. Your computer
should have an IP address from192.168.1.3 to 192.168.1.254. See Section 19.5 on page 167.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See Table 12 on
page 43.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4 If it is possible to log in from another interface, check the service control settings for HTTP and HTTPS
(Maintenance > Remote Management).
5 Reset the device to its factory defaults, and try to access the WX Device with the default IP address. See
Section 19.5 on page 167.
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