Pannoramic DESK 1.18.1 User’s Guide 5 Troubleshooting and Maintenance
5.1.2 Preventive maintenance
To prevent fungus growth
• Do not leave the equipment in an unconditioned environment with a storage temperature
above 60°C (140°F) or below 0°C (32°F), which may damage the equipment.
• Maximum operating temperature is 35°C with a relative humidity of less than 75%.
• Install it in a room with proper air ventilation.
• Do not let dust or fingerprints remain on optical surfaces.
5.2 Troubleshooting
This section describes the most common troubleshooting solutions for the Pannoramic products. If
any problem arises that does not have solution in this manual, contact the service personnel.
The product does not start
• Power supply is interrupted
1. Make sure that the 24V external power supply is on.
2. Check cable connections.
Control software has stopped
• Name of currently selected slide for digitization already exists and is open in Pannoramic
Viewer
• Close virtual slide in Pannoramic Viewer.
• Slide jammed
1. Exit the application software.
2. Switch off the power supply and disconnect the power cable.
3. Remove the protective cover of the Pannoramic DESK. Follow the steps in section
5.3.1 Removing the protective cover.
4. Remove slide manually (see section 5.3.3 Removing a slide).
May 29, 2014 - Rev. 1 3DHISTECH Ltd.
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