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G
ROUP FEATURES
11 Group Features
Most of the time, you will be working in a team, for example within an
department. The telephony system and your phone offer services
designed especially for working as a team. You have the possibility to
supervise your colleagues extensions, ensuring call coverage. You can
also call a colleague or intercept calls for each other. Your extension can
also be part of a hunt group, within your own department or another
department. Calling parties can call this hunt group when they want to
contact someone within your department.
These are group features available:
• Group Call Pickup
• Group Hunting
It is possible to preprogram shortcuts for these functions.
11.1 Group Call Pickup
People working in a team can have their phones programmed by their
system administrator to form call pickup groups.
A call pickup group consists of a number of extensions (members) that
have been assigned a common sequence number (group) number. A
member of a group can “pick up” calls to any other member in the same
group simply by dialing a procedure on their telephone
11.1.1 Own Group
If you are a member of a call pickup group, you can answer calls to any
other member (extension) in the group.
To answer a call to a call pickup group, do the following:
1) Lift the handset and wait for a dial tone.
2) Press *8# to answer the call.
11.1.2 Alternative Answer Group
One call pickup group can serve as an alternative group for another call
pickup group. You are only able to answer calls to the alternative group
if there are no calls to your own group. The procedure is the same as for
answering calls to your own group.
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