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CHAPTER 8
Troubleshooting
As usual with ABB products, reliability is of the essence. Troubleshooting might happen occasionally.
Most of the time, service has to be performed by authorized service personnel. If such situations arise,
you will need to contact after-sales service. When in contact with service personnel, you might be asked
to provide certain informations and provide remote access to your system. The following pages provide
relevant details.
About your CoreSense M10 software
Whenever you need to contact the after-sales service for troubleshooting purposes, you can do so from
the About CoreSense M10 menu. When you select this item from the menu bar, an About CoreSense™
M10 box appears where you can obtain the various software versions on-board the analysis module as
well as the email address to contact the after-sales service. This is also where you can access the terms
of service.
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Figure 42 About CoreSense M10 box
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