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Call Customer Care Toll Free at 1-888-522-5226 www.AbbottDiabetesCare.com
ENGLISH
System Troubleshooting
Error Messages
Error 1
Possible Causes
• Sample is too small.
• Pr
oblem with the test strip.
• Problem with the meter.
•
Very low blood glucose (less than 20 mg/dL).
What You Should Do
1. If you have symptoms such as weakness, sweating, nervousness,
headache, or confusion, follow your doctor’s recommendation for
treating hypoglycemia.
2. Conduct a control solution test using a new test strip. If the results
of the control solution test are within the range printed on the side
of your test strip vial, retest using blood and a new test strip.
3. If the retest using control solution does not work, or the error
persists, call Customer Care.
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