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Call Customer Care Toll Free at 1-888-522-5226 www.AbbottDiabetesCare.com
ENGLISH
ISSUE: Test does not start after applying the blood sample.
Troubleshooting
ISSUE: Meter does not power on after inserting a test strip.
Probable Cause What to Do
The battery is dead. Replace the battery and reset the date and time (if necessary).
The battery is installed incorrectly. Check that the battery is installed correctly with the
positive (+) sign facing upward, toward you.
There is no battery in the meter. Install battery.
Test strip inserted upside down, Insert the test strip with the printed side up and the
wrong end in, or incompletely top of the strip in the meter.
inserted into the meter. Make sure the test strip is fully inserted.
Defective meter or test strips. Call Customer Care.
Blood or foreign objects put into test Call Customer Care.
strip port.
Probable Cause What to Do
Blood sample is too small. You may add blood to the Test Strip Edge for up to 60 seconds
from the time of the first application. If necessary, perform
another test using a new test strip and a larger blood sample.
Defective test strip. Repeat the test with a new test strip.
Sample applied after automatic shutoff Repeat the test using a new test strip. Wait until you see the
(two minutes). Blood Drop and Test Strip Symbols on the display screen before
you apply the blood sample
Defective meter or test strips. Call Customer Care.
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