Problems Checking Your Blood Glucose or Ketone
Problem What It May Mean What To Do
The Reader
does not
start a
test after
inserting a
test strip.
Test strip is not
inserted correctly
or not inserted fully
into the strip port.
1. With the 3 black lines facing
up, insert the test strip into
the strip port until it stops.
2. If the Reader still does not
start a test, contact Customer
Service.
Reader battery is too
low.
Charge the Reader.
The test strip is
damaged, used or
unrecognisable by
the Reader.
Insert a new FreeStyle Optium
test strip.
Reader is outside
of its operating
temperature range.
Move the Reader to a
temperature between 10 °C and
45 °C and then try to power it
on.
Reader is in a power
saving mode.
Press the Home Button then
insert a test strip.
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