TABLE OF CONTENTS
Connecting to the internet 5
Downloading the app 7
Phone Settings 8
Setup and Pairing 13
Recording symptoms 16
Troubleshooting and general support 17
Contact Us 23
IF YOU NEED HELP
WITH YOUR APP
Before you call, please have the following information:
Confirm Rx
™
ICM serial number from Patient ID card
Name of clinic that monitors you
Smartphone make and model (can be found in your phone’s Settingsmenu)
United States
Contact Abbott Remote Care Technical Support:
Hours of support: Monday–Friday 8 A.M.–8 P.M. (ET)
Phone: +1.877.696.3754
Email: myMerlin@abbott.com
International
Contact your clinic directly with any questions.
For simplicity, this guide will use myMerlin
™
app instead of myMerlin
™
for Confirm Rx
™
ICM mobile app.
2
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