6. Troubleshooting tips
Camera image is not displayed
Check the signal strength in the live view
Is the camera connected?
Is there an Internet connection?
Is the flap open ?
Is the camera powered?
Push messages are not received
Is the camera disabled? Also check the schedules.
Are the push messages deactivated?
Is there an Internet connection?
How do I reset my camera to factory settings?
Press the reset button for at least 5 seconds with the enclosed reset tool or e.g. a paper clip. The LED
starts to flash green. As soon as the factory settings are loaded, the LED flashes permanently.
Your Wi-Fi is not displayed in the selection list in the camera app.
If your personal WiFi network does not appear in the selection list, please check the following:
1. Make sure that the SSID of your router is visible.
2. Change the encryption type of your router to WPA / WPA2 /WPA2-PSK.
Low network signal or poor picture quality
Possible causes could be:
1. WiFi network devices can interfere with signal transmission, ensure sufficient distance
between the camera and other WiFi devices.
Possible interfering factors can be: thick brick walls, exterior walls, glass, water pipes and
metal.
2. Remove any dirt from the camera. This can adversely affect the image quality.
What could be causing the device not to record on motion?
Possible causes could be:
1. Is the SD card inserted correctly?
2. Is the camera activated?
3. Are the schedules set correctly?
4. Make sure that you use an SD card with class 10.
The camera image is blended (white areas in the image).
The camera has IR LEDs for night operation. The light is reflected on reflective surfaces such as glass
or white surfaces. Do not place the camera in front of glass surfaces.
When placing on shelves or the like, place the camera on the edge to avoid reflections.
What could be the causes of SD card error.
Please check the following:
1. Make sure that the SD card has been inserted and formatted correctly. Please save important
data before formatting, they will not be available afterwards.
2. Make sure to use only an SD card of class 10 or higher.
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