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Chapter 6 Service
Types of Service Available
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6
Types of Service Available
If your instrument fails during the warranty period (within three years
of original purchase), Agilent Technologies will replace or repair it free of
charge. After your warranty expires, Agilent will replace or repair it at a
competitive price. The standard repair process is “whole unit exchange”.
The replacement units are fully refurbished and are shipped with new
calibration certificates.
Standard Repair Service (worldwide)
Contact your nearest Agilent Technologies Service Center. They will
arrange to have your instrument repaired or replaced.
Agilent Express Unit Exchange (U.S.A. Only)
You will receive a refurbished, calibrated replacement Agilent 33250A in
1 to 4 days.
1Call 1-877-447-7278 (toll free) to place your Agilent Express order.
a You will be asked for your serial number, shipping address, and a
credit card number to guarantee the return of your failed unit.
b If you do not return your failed unit within 15 business days, your
credit card will be billed for the cost of a new Agilent 33250A.
2 Agilent will immediately send a replacement 33250A directly to you.
a The replacement unit will come with instructions for returning your
failed unit. Please retain the shipping carton and packing materials
to return the failed unit to Agilent. If you have any questions
regarding these instructions, please call 1-877-447-7278.
b The replacement unit will have a different serial number than your
failed unit. If you need to track your original serial number, a blank
label will be shipped with the replacement unit to record your original
serial number.
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