Chapter 5 Service
Types of Service Available
98
Types of Service Available
If your power supply fails within 3 years of original purchase, Agilent Technologies
will repair or replace it free of charge. If your unit fails after your 3-year warranty
expires, Agilent will repair or replace it at a very competitive price. Agilent will make
the decision locally whether to repair or replace your unit.
Standard Repair Service (worldwide)
Contact your nearest Agilent Technologies Service Center. They will arrange to have
your power supply repaired or replaced.
Express Exchange (U.S.A. only)
You can receive a replacement Agilent E3631A via overnight shipment for low
downtime.
1 Call 1-800-258-5165 and ask for "Express Exchange."
• You will be asked for your shipping address and a credit card number to guarantee
return of your failed power supply.
• If you do not return your failed power supply within 45 days, your credit card will
be billed for a new Agilent E3631A.
• If you choose not to supply a credit card number, you will be asked to send your
failed unit to a designated Agilent Service Center. After the failed unit is received,
Agilent will send your replacement unit.
2 Agilent Technologies will immediately send a replacement Agilent E3631A to you
via overnight shipment.
• The replacement unit will have a different serial number than your failed unit.
• If you can not accept a new serial number for the replacement unit, use the Standard
Repair Service option described above.
• If your failed unit was "in-warranty", your replacement unit continues the original
3-year warranty period. You will not be billed for the replacement unit as long as
the failed unit is received by Agilent Technologies.
• If your 3-year warranty has expired, Agilent will bill you for the Agilent E3631A
exchange price - less than a new unit price. Agilent warrants exchange units against
defects for 90 days.
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