x Agilent Technologies E4416A/E4417A Power Meters Service Guide
Returning Your Power Meter for Service
Use the information in this section if you need to return your
power meter to Agilent Technologies.
Package the Power Meter for Shipment
Use the following steps to package the power meter for
shipment to Agilent Technologies for service:
1. Fill in a blue service tag (available at the end of this guide)
and attach it to the power meter. Please be as specific as
possible about the nature of the problem. Send a copy of any
or all of the following information:
• Any error messages that appeared on the power meter display.
• Any information on the performance of the power meter.
2. Use the original packaging materials or a strong shipping
container that is made of double- walled, corrugated
cardboard with 159 kg (350 lb) bursting strength. The carton
must be both large enough and strong enough to
accommodate the power meter and allow at least 3 to 4
inches on all sides of the power meter for packing material.
3. Surround the power meter with at least 3 to 4 inches of
packing material, or enough to prevent the power meter
from moving in the carton. If packing foam is not available,
the best alternative is SD- 240 Air Cap
TM
from Sealed Air
Corporation (Commerce, CA 90001). Air Cap looks like a
plastic sheet covered with 1- 1/4 inch air filled bubbles. Use
Power meter damage can result from using packaging materials other than
those specified. Never use styrene pellets in any shape as packaging
materials. They do not adequately cushion the power meter or prevent it
from shifting in the carton. Styrene pellets cause power meter damage by
generating static electricity and by lodging in the rear panel.
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