TROUBLE SHOOTING
PROBLEM
"No Signal" or
"No Video"
Low or Unstable
Streaming Video
Monitor
Cannot Record
Monitor Cannot
Remote View
CAUSE
• No power supply to camera
• Antenna directional limitation
• Record schedule is not
set up properly
• Monitor is not connected
to Internet properly
• Storage media not ready
• Strong electromagnetic
interference near by
• Busy signal in air or
wireless bandwidth is low
• Signal has been blocked
• The camera is not paired with
monitor or signal disconnected
• Service out of range
SOLUTION
• Check power adapter and power cord connection
• Relocate the monitor or cameras for better reception
• Adjust antenna or use monitor proprietary extension
cable with high gain antenna to im-prove the range
• Set a proper schedule to each camera to enable recording
• Make sure router DHCP and UPnP is enabled.
• TCP port #6000 and TCP port #80 should be opened.
Monitor may use some numbers of UDP ports assigned
by your home router for network transmission. Please
make sure these ports are opened. Consult your router
provider for details if necessary
• Make sure the Ethernet cable connection to router is solid
• Connect Monitor directly after the router, do not connect
Monitor to router through a hub, or switcher
• Exit Monitor Menu, then try again
• Make sure the bandwidth is sufficient enough
Each remote connection requires 1.5Mbps.
• Make sure Android pad/smart phone is 1.5G/dual core
processor; Apple iPhone4S/New iPad or above
• General routers require 30 seconds to initiate Monitor
network connection
• Maximum number of remote viewer is 3, the 4th
connection may be rejected
• Use recommended storage media brand/model/spec,
check appendix
• Install/uninstall storage media AFTER Monitor has been
powered OFF
• Format storage media on the console, then try again
• Keep working motors (hair dryer / heat fan /
air conditioner / water pump) or microwave oven away
from the cameras and monitor
• Keep cameras away from each other 3 meters or above
• Keep the router or hot spot away from cameras.
• If possible, remove major obstacles in between cameras
and monitor or relocate camera/monitor away from the
water tank (aquarium),metal covered surface (tin roof/
metal door) and the brick/marble wall
• Unplug camera power, then plug in again to reconnect
• For more details, please refer to the pairing section
• Relocate Monitor or camera for better reception
• Adjust antenna or use Monitor proprietary extension cable
with high gain antenna to improve the range. Please
contact the store from which you made the purchase
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