ALC Observer HD+ AWS4388 User Manual (English)

Questions and Answers:

K
Kelly SpencerAug 13, 2025
What to do if my ALC Monitor has no signal?
- D
  djonesAug 13, 2025
  If your ALC Monitor displays no signal, it could be due to several reasons. First, check the power adapter and power cord connection to ensure the camera is receiving power. Another reason may be that the camera is not paired with the monitor, or the signal is disconnected. Try unplugging the camera's power and plugging it back in to reconnect. It's also possible that the monitor or camera is out of range. Try relocating the monitor or camera for better reception. Obstacles between the camera and monitor can also block the signal. If possible, remove any major obstacles or relocate the camera/monitor away from water tanks, metal surfaces, or brick/marble walls.
M
Michelle DawsonAug 16, 2025
Why is my ALC Monitor streaming video unstable?
- J
  Julie PorterAug 17, 2025
  Unstable streaming video on your ALC Monitor can be caused by several factors. The antenna's directional limitation might be the issue; try relocating the monitor or camera for improved reception or adjusting the antenna. Strong electromagnetic interference from nearby working motors (like hair dryers, heat fans, air conditioners, water pumps) or microwave ovens can also cause this issue; keep these away from the cameras and monitor. Additionally, a busy signal in the air or low wireless bandwidth can be the culprit. Try keeping cameras at least 3 meters apart and ensure the router or hotspot is away from the cameras.
A
Alexis HenryAug 21, 2025
How to improve ALC Observer HD+ AWS4388 Monitor reception?
- M
  Melissa HesterAug 21, 2025
  To improve the reception of your ALC Monitor, try adjusting the antenna or use a proprietary extension cable with a high gain antenna. Please contact the store from which you made the purchase. Also, consider that the signal may be blocked. If possible, remove any obstacles between the cameras and monitor, and keep the camera/monitor away from water tanks, metal surfaces, and brick/marble walls.
P
Pamela HuangAug 25, 2025
Why ALC Observer HD+ AWS4388 Monitor shows service out of range?
- Z
  Zoe WeaverAug 25, 2025
  If your ALC Monitor indicates that the service is out of range, this could be due to the distance or obstructions between the camera and the monitor. Try relocating the monitor or camera to achieve better reception.
J
Joseph MercerAug 28, 2025
How do I fix antenna directional limitation on ALC Observer HD+ AWS4388?
- J
  Jennifer WoodardAug 28, 2025
  To address antenna directional limitations on your ALC Monitor, relocate the monitor or cameras for better reception. You can also adjust the antenna or use a monitor proprietary extension cable with a high gain antenna to improve the range.
S
Sheri JohnsonAug 31, 2025
What to do if ALC Observer HD+ AWS4388 has strong electromagnetic interference?
- M
  Melvin TranSep 1, 2025
  If your ALC Monitor is experiencing strong electromagnetic interference, keep working motors (like hair dryers, heat fans, air conditioners, or water pumps) and microwave ovens away from the cameras and monitor.
L
Laura FranklinSep 4, 2025
Why ALC Observer HD+ AWS4388 Monitor cameras need to be away from each other?
- V
  Vanessa AndersonSep 4, 2025
  To avoid a busy signal in the air or low wireless bandwidth, keep ALC Monitor cameras at least 3 meters apart.
E
ericsextonSep 8, 2025
Why keep router away from ALC Observer HD+ AWS4388 Monitor cameras?
- C
  Crystal LewisSep 8, 2025
  To prevent a busy signal in the air or low wireless bandwidth, keep the router or hotspot away from ALC Monitor cameras.

ALC Observer HD+ AWS4388 Specifications

General

Panel Type	IPS
Contrast Ratio	1000:1
Response Time	5ms
Refresh Rate	60Hz
Model Number	AWS4388
Viewing Angle	178° (H) / 178° (V)
Input Ports	HDMI, DisplayPort, USB-C
Built-in Speakers	Yes
VESA Mount	100 x 100 mm
Color Gamut	sRGB 99%

Summary

Important Safety Precautions

Product Overview and Setup Guidance

Pre-installation Requirements

Key steps and checks before installing the surveillance system.

Usage and Performance Tips

Recommendations for optimal system performance and user experience.

Getting Started with Your System

System Components Included

List of items provided in the product packaging.

Items Needed for Setup

Tools and network information required for initial system installation.

Device Interface and Connectivity

Camera Control and Feature Identification

Details on camera components, ports, and indicators.

Monitor Connectivity Options

Information on connecting the monitor via Wi-Fi or Ethernet.

Monitor Initial Setup Procedure

Step-by-Step Initial Configuration

Guided process for setting up the monitor's language, time, and network.

Camera Installation and Mounting

Mounting the Surveillance Camera

Instructions for physically installing the camera in its desired location.

Motion Detection Optimization

Understanding Camera Viewing Range

Guidance on positioning cameras for effective motion detection.

Tips for Motion Detection Performance

Advice to improve the accuracy and reliability of motion detection.

Adding and Pairing Surveillance Cameras

Process for Pairing New Cameras

Step-by-step guide to connect additional cameras to the monitor.

Live View Screen Interface

Monitor Live View Controls Explained

Explanation of buttons and indicators on the live camera feed screen.

Monitor Main Menu Navigation

Monitor System Setup - Core Settings

Language and Time Zone Configuration

Setting the monitor's display language and geographical time zone.

Network Connection Mode Selection

Choosing between automatic, wired, or wireless network connections.

Monitor System Setup - Wireless Connection

Configuring Wi-Fi Network Connection

Steps to connect the monitor to a wireless Wi-Fi network.

Monitor System Setup - Audio and Display

Camera Audio Output Settings

Enabling or disabling audio output for individual cameras.

Monitor Volume Adjustment

Setting the audio volume level for the monitor.

Screensaver Configuration Options

Adjusting settings for the monitor's screensaver.

Recording Schedule Configuration

Setting Up Custom Recording Schedules

Defining schedules for when cameras should record video.

Storage Status and Overwrite Functionality

Checking memory card status and managing storage space.

Video Playback and Event Review

Playback Screen Interface Controls

Navigating and controlling video playback on the monitor.

Selecting Video by Date and Time

Methods for finding recorded video clips using date and time.

Motion Alert Notification System

Configuring Motion Alert Features

Settings for motion detection alerts, siren, email, and app notifications.

Motion Detection Sensitivity and Modes

Adjusting Motion Sensitivity and IR Mode

Fine-tuning motion detection sensitivity and night vision modes.

Defining Motion Detection Exclusion Zones

Masking specific areas to prevent motion detection.

Privacy Zone Configuration

Setting Up Privacy Zones for Cameras

Masking areas in live or recorded video to ensure privacy.

System Management and Information

Viewing System Information and QR Code

Accessing details about the system, cameras, and network status.

System Reset and Security Code Management

Options for resetting the system and changing security codes.

System Firmware Update Procedures

Updating Monitor and Camera Firmware

Instructions for performing firmware upgrades on the system devices.

Setting Up Remote Access

Connecting System for Remote Viewing

Guide to connecting the surveillance system for remote access via mobile devices.

Remote Access - Essential Configuration

Securing Your System with a Password

Creating a secure password for remote access and system privacy.

Accessing Recorded Events Remotely

Navigating and playing back recorded video clips via the app.

Remote Access - Live View and Playback

Live View Screen Options in App

Features available for viewing live camera feeds remotely.

Playback Screen Options in App

Controls for reviewing recorded video remotely.

Remote Access - General App Settings

Adjusting Monitor Volume via App

Controlling the monitor's audio volume through the mobile app.

Verifying Device Storage Status

Checking the status and availability of the SD card storage.

Remote Access - System Updates and Wi-Fi Channel

Updating Device Firmware Remotely

Process for updating system firmware through the app.

Selecting Mobile Device Wi-Fi Channel

Choosing a broadcast channel for optimal Wi-Fi performance.

Remote Access - Time Synchronization

Setting Time Zone and Daylight Saving

Synchronizing device time with mobile settings and daylight saving.

Remote Access - Camera Customization

Configuring Individual Camera Settings

Customizing camera names, notifications, sensitivity, and night vision.

Remote Access - Privacy Zone Customization

Defining Privacy Areas for Cameras

Masking areas in live or recorded video to ensure privacy.

Two-Way Audio Communication

Remote Audio Intercom Functionality

Using the app to talk through the camera's speaker.

Monitor Audio Intercom Functionality

Using the monitor to talk through the camera's speaker.

Troubleshooting Common System Issues

Resolving 'No Signal' or 'No Video' Problems

Solutions for issues preventing camera signal reception.

Addressing Low or Unstable Streaming Video

Troubleshooting tips for poor video quality or intermittent streams.

Fixing Monitor Recording Failures

Solutions for when the monitor cannot record video.

Resolving Remote View Connectivity Issues

Troubleshooting problems with accessing the system remotely.

Product Technical Specifications

Monitor Specifications Overview

Technical details and capabilities of the surveillance monitor.

Camera Specifications Overview

Technical details and capabilities of the surveillance cameras.

Product Warranty Information

One-Year Limited Warranty Terms

Details of the warranty coverage, limitations, and exclusions.

Warranty Service and Legal Compliance

Legal Remedies and Warranty Compliance

Understanding legal rights and compliance related to the warranty.

Procedure for Obtaining Warranty Service

Steps to follow for warranty claims and repairs.

ALC Observer HD+ AWS4388 User Manual

Table of Contents

Questions and Answers:

ALC Observer HD+ AWS4388 Specifications

Summary

Important Safety Precautions

Product Overview and Setup Guidance

Pre-installation Requirements

Usage and Performance Tips

Getting Started with Your System

System Components Included

Items Needed for Setup

Device Interface and Connectivity

Camera Control and Feature Identification

Monitor Connectivity Options

Monitor Initial Setup Procedure

Step-by-Step Initial Configuration

Camera Installation and Mounting

Mounting the Surveillance Camera

Motion Detection Optimization

Understanding Camera Viewing Range

Tips for Motion Detection Performance

Adding and Pairing Surveillance Cameras

Process for Pairing New Cameras

Live View Screen Interface

Monitor Live View Controls Explained

Monitor Main Menu Navigation

Monitor System Setup - Core Settings

Language and Time Zone Configuration

Network Connection Mode Selection

Monitor System Setup - Wireless Connection

Configuring Wi-Fi Network Connection

Monitor System Setup - Audio and Display

Camera Audio Output Settings

Monitor Volume Adjustment

Screensaver Configuration Options

Recording Schedule Configuration

Setting Up Custom Recording Schedules

Storage Status and Overwrite Functionality

Video Playback and Event Review

Playback Screen Interface Controls

Selecting Video by Date and Time

Motion Alert Notification System

Configuring Motion Alert Features

Motion Detection Sensitivity and Modes

Adjusting Motion Sensitivity and IR Mode

Defining Motion Detection Exclusion Zones

Privacy Zone Configuration

Setting Up Privacy Zones for Cameras

System Management and Information

Viewing System Information and QR Code

System Reset and Security Code Management

System Firmware Update Procedures

Updating Monitor and Camera Firmware

Setting Up Remote Access

Connecting System for Remote Viewing

Remote Access - Essential Configuration

Securing Your System with a Password

Accessing Recorded Events Remotely

Remote Access - Live View and Playback

Live View Screen Options in App

Playback Screen Options in App

Remote Access - General App Settings

Adjusting Monitor Volume via App

Verifying Device Storage Status

Remote Access - System Updates and Wi-Fi Channel

Updating Device Firmware Remotely

Selecting Mobile Device Wi-Fi Channel

Remote Access - Time Synchronization

Setting Time Zone and Daylight Saving

Remote Access - Camera Customization

Configuring Individual Camera Settings

Remote Access - Privacy Zone Customization

Defining Privacy Areas for Cameras

Two-Way Audio Communication

Remote Audio Intercom Functionality

Monitor Audio Intercom Functionality

Troubleshooting Common System Issues

Resolving 'No Signal' or 'No Video' Problems

Addressing Low or Unstable Streaming Video