H2 DeskPhone
H2P DeskPhone
8AL90394ENAAed01 37 /111
8.11 Call transfer
When the user is talking with a remote party and wishes to transfer the call to another remote party, there
are three ways to transfer the call: blind transfer, attended transfer and semi-attended transfer.
⚫ Blind transfer: No need to negotiate with the other side. Directly transfer the call to the other side.
⚫ Semi-attended transfer: When you hear the ring back, transfer the call to the other party.
⚫ Attended transfer: When the caller answers the call, transfer the call to the other party.
Note: For more transfer settings, please refer to 12.5 Line >> Dial Plan
8.11.1 Blind transfer
During the call, the user presses the function menu button [XFER] or the transfer button on the
telephone, Enter the number to transfer or press the contact button or the history button to select the
number, press the [XFER] key or again to blind transfer to a third party. After the third party rings, the
telephone will show that the transfer is successful and hang up.
Figure 34 - Transfer interface
8.11.2 Semi-attended transfer
During the call, the user presses the function menu button [XFER] or the transfer button on the telephone
to input the number to be transferred or presses the Redial button to select the number, and then presses
the [Dial] button. If the third party does not answered, press the [XFER] button on the call interface to make
the semi-attended transfer or press the [End] button to cancel the semi-attended transfer.
Figure 35 - Semi-attended transfer
8.11.3 Attended transfer
An attended transfer is also known as "courtesy mode", which means that the call is transferred by calling
the other party and waiting for the other party to answer the call.
Use the same procedure in a call. In dual call mode, press the [XFER] button to transfer the first call to the
second call.
Figure 36 - Attended transfer
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