Manager/Assistant
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9.1
Manager/Assistant
This application can associate an assistant set to one, two or three managers.
On each manager/assistant phone, a dedicated application window shows the name of the manager or assistant,
the telephony presence of the manager or the assistant, the direct call feature access button and the filtering mode
access button. The assistant/manager application window can only be displayed when homepage is in advanced
mode.
Assistant station
Manager Station
On both sets, the header of the dedicated assistant/manager application shows the telephony presence of the
assistant or manager and the current activated filtering mode
9.2
Select and activate the filtering mode between the manager and assistant phones
The filtering mode allows the assistant and the manager to choose how to route and monitor incoming calls to the
manager.
There are four filtering modes.
Call
Call your manager
If you are already on a call, the first caller is placed on hold
Filter
Enable ManagerAssistant filtering and call monitoring
Call
Call your assistant
If you are already on a call, the first caller is placed on hold
Filter
Enable ManagerAssistant filtering and call monitoring
The assistant or the manager is on a call
The assistant or the manager is not on a call
Mode
Select the filtering mode to activate
Filtering is activated on the Manager and the associated Assistant phones
Manager doesn’t receive the calls and Assistant receives them
Manager monitors the calls & Assistant receives them
Manager receives the calls & Assistant monitors them
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