Alcatel-Lucent OmniTouch 8082 - Supervision and Call Pickup; Supervision and Call Pickup Functionality

Supervision and call pick up
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10.1
Supervision and call pick up
Depending on the configuration of the system made by your administrator, you might be part of a supervision group.
Your set can be supervised, supervisor or both.
Thus, incoming calls to your phone can be picked up by a supervisor phone (when you are absent or busy for
instance) and your phone can pick up incoming calls to supervised phones if your phone is supervisor.
 Supervised phone
If your phone is supervised, any incoming call on your phone can be picked up by a supervisor phone.
There is no specific supervision application preview on the screen of your phone. The supervision icon is displayed
in the connectivity area.
 Supervisor phone
If your phone is a supervisor, your phone can pick up calls from supervised phones if the user is absent or already
on a call (homepage in advanced mode).
There is a dedicated supervision application preview on your phone’s screen. This application shows the name of
the supervision group in the top bar and displays the name of the supervised phones together with their phone status.
There are five different statuses:
 Call pick up
Any incoming call is notified on a supervisor phone by a beep.
Once you are in communication, you can handle the call the same way as any other communication.
When you pick up a call, a specific call entry is displayed in the call log, containing the name of the caller and the
name of the supervisor together with a special arrow indicating the supervisor.
When an immediate forward is set on a supervised phone, you cannot pick up incoming calls on the supervised
phone.
The supervision icon is displayed in the connectivity area when your phone is supervised or
supervisor
When an immediate forward is set on your phone, incoming calls cannot be picked up
free
free and ringing
on the line
on the line and ringing
out of the supervision group
When the supervision application preview is displayed on the phone screen it replaces the favorites
and the history applications preview.
In the dedicated supervision application preview, press on the name of the supervised phone being
called