Changing the operating status of the set Agent set
Changing using codes (all sets)
The operating status change codes are defined when the system is configured. Contact the system
administrator to obtain these codes.
• Enter the feature code to activate.
Change using function keys
• Press the function key of the status to be activated. Information relative to the selected status is
displayed on the screen. If a refusal message is displayed, contact the system administrator.
Modifying your personal code Agent set
• Password
• New code (6 digits).
Integrating another group/leaving a group Agent set
• Groups
• Press the key of the group (1 to 8) to integrate (box empty) and/or press the key of the group to
leave (box full).
Close the agent session (logout) Agent set
• Logout
Supervisor station
• A supervisor can consult the messages left in the voicemail inboxes of the call center groups
(maximum 8 groups) using the function keys.
A supervisor can also perform the agent function from the same set
Supervising group mailboxes Supervisor station
Consulting the messages
When a message is left in a group mailbox, the voice mail present indicator associated with the
supervision key flashes.
• Press the supervision key.
• Follow the instructions of the voice guide.
When a mailbox is consulted by a supervisor, the other supervisors cannot access it
Supervision keys for group mailboxes and positioning on the sets
• Access the Perso page to display the positioning of the supervision keys on the sets.
To Next Page
Loading...
