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12. Troubleshooting
If you have difficulty with your phone, please try the suggestions listed below.
As a general rule, if a problem occurs, remove the battery pack from all the
handsets in your installation for about 1 minute, then disconnect and reconnect
the power supply to the base and reinstall the handset battery pack.
I cannot add my mobile phone or Bluetooth headset to the telephone base
• Make sure you have mobile coverage.
• Make sure the Bluetooth function of your mobile phone or headset is turned
on. See the user’s manual of your mobile phone for more information.
• Make sure that you set your mobile phone or headset to search for devices.
• If Alcatel XP 1050 is in your mobile phone or headset device history list,
delete it and try pairing again.
• make sure that your mobile phone or headset is not connected to any other
Bluetooth device.
• Turn off your mobile phone, then turn it on again.
• Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above
suggestions.
I cannot connect my mobile phone or Bluetooth headset with the
telephone base
• Make sure that the Bluetooth function of your mobile phone is turned on.
See the user’s manual of your mobile phone for more information.
• Make sure that your Bluetooth mobile phone or your headset is not
connected to any other Bluetooth device.
• Turn off your mobile phone, then turn it on again.
• Make sure that your mobile phone or headset is on the paired devices list.
• For some mobile phones, you must authorize Alcatel XP 1050 in your
mobile phone’s Bluetooth settings. See the user’s manual of your mobile
phone for more information.
• Manually connect your mobile phone to Alcatel XP 1050. Refer to the
user’s manual of your mobile phone for more information.
I cannot put my Bluetooth headset in discoverable mode
• Refer to the user’s manual of your headset for information on how to set
your headset to discoverable mode.
• Make sure that the headset is not connected to any other Bluetooth device
in order to successfully pair and connect to the telephone base.
• Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above
suggestions.
I don’t know how to search for or add new devices on my mobile phone
• Most mobile phones have the Bluetooth feature in the connection or setup
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