The Operating Manuals are not
displayed correctly
Make sure that the K-Suite software is
compatible with your operating system.
Make sure that the Active-X controls of
Internet Explorer browser are enabled and
set correctly.
The Operating Manuals are not
available from the Help button, nor are
displayed automatically when launching
the Communication Family
Make sure you have downloaded all the
Operating Manuals from the Help button
in the main page of the K-Suite software.
The K-Suite software does not function
properly
Make sure you have downloaded the
Windows®.NET Framework 3.5 update.
Restart the K-Suite software installation
(see section Installing the K-Suite software
– page 13).
If the problem persists, contact the Technical
Support Service.
Some families are displayed with a gray
background and are not enabled
If you have a subscription, check that it has
not expired and that the Family belongs to
the package purchased.
If you do not have a subscription, contact
your dealer.
If your subscription is active and the family is
included in the package purchased, contact
the Technical Support Service.
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