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Version 1.01
Troubleshooting
Before requesting services, read this section if you experience difficulty in operating the KESSv2
tool and follow the recommended procedures.
The K-Suite software does not recognize
the tool
If the red LED is not lit, check that the tool
is correctly connected to your computer
with the USB cable supplied.
Make sure that the USB cable is not
damaged, and if possible try again using
another identical USB cable.
Always use only the USB cable supplied with
the standard kit of the tool. NEVER use an
extension cord or other USB cables.
DO NOT use USB hub, but connect the USB
cable directly to the USB port of your
computer.
If the problem persists, contact the Technical
Support Service.
How to check the serial number of your
tool
The serial number can be read on the label
with the bar code located on the underside
of the tool.
As an alternative, connect the tool to your
computer, start the K-Suite and click on
Info in the main screen of the software.
Connect the tool to your computer, click
on the Info button in the main screen of
the K-Suite software and select Last LOG to
get the file with the last 10 activities
performed by the tool, or All LOG to get
the file with the last 32 activities.
You forgot your Customer Code
Connect the tool to your computer, start
the K-Suite and click on the Info button in
the main screen of the software.
You forgot your password to access to
the Alientech Data Bank
Alientech Srl does not know the password
you set to access to Alientech Data Bank. In
case you forgot your password, you can
ask for a new one directly from the main
page of the Alientech Data Bank by clicking
on » Forgot your password? Click here! «. A
new password will be sent by e-mail at the
address stored in the Data Bank, provided
during the registration of the tool.
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