Troubleshooting
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Troubleshooting
Resolving cursor issue
• Turn ON the power switch on the bottom of the
mouse and try again.
1. In wired mode, connect the USB charging
cable to another USB port. Wait until a
notication appears indicating that the driver
installation is complete before you use the
mouse.
2. In 2.4GHz wireless mode, connect the Type-C
dongle to another USB port or connect the
Type-C dongle and USB charging cable to
the extender. Wait until a notication appears
indicating that the driver installation is complete
before you use the mouse.
3. Ensure that the sensor is not obstructed or dirty.
4. Glass or very smooth glossy surfaces are not
suitable for the mouse sensor to capture
movement. Using a dark colored fabric mouse
pad can improve the tracking.
5. Save any data, close any open programs, and
then restart the laptop or desktop. When you
do not have another mouse or touchscreen,
hold the power button down for at least 15
seconds to turn the desktop o. All unsaved
data will be lost.
Problems Possible solution
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