Alienware PRO - Troubleshooting; Mouse Not Functioning; AWCC Configuration Issues

Troubleshooting │ 28
Troubleshooting
Mouse is not
functioning as
intended
• Turn ON the power switch at the bottom of the
mouse and try again.
1. In wireless mode, ensure that the battery has
sucient battery power.
2. Slide the power button to turn o the mouse
and then turn on again.
3. In wired mode, connect the USB charging cable
to another USB port. Wait until a notication
appears indicating that the driver installation
is complete before you use the mouse.
4. In 2.4GHz wireless mode, connect the Type-C
dongle to another USB port, or connect the
Type-C dongle and USB charging cable to
the extender. Refer to Setting up the mouse
for detailed setup instructions. Wait until a
notication appears indicating that the driver
installation is complete before you use the
mouse.
5. Restart the computer.
Problems Possible solution
1. 1. Open the Alienware Command Center
(AWCC) application and ensure that the
selected configuration is set up and saved.
Mouse is not running
based on the configuration
selected in the Alienware
Command Center
(AWCC) application.